How to Order
BEFORE PLACING AN ORDER PLEASE NOTE:
- In case you have any food allergies please let us know before ordering.
- We follow good hygiene practices in our kitchen, however, whilst we take steps to minimize the risk of cross contamination, we can not guarantee that any of our products are safe to consume for people with allergies. For full nutritional information on the products within our product range please contact us and please check the ingredients shared on the label.
PLACING YOUR ORDER
The best way to place an order is to use the CONTACT page to send an email, and we’ll get back to you as soon as possible (usually within a few hours). When ordering, please specify:
- Type of pastries.
- Your occasion and theme you want to use on your pastry(it will guide our discussions for the design specifics).
- Quantity/amount required.
- The flavours required.
- You can choose from those on our product pages or ask for a bespoke flavour.
- Your timeframe and when you want to collect your order or have it delivered.
- The delivery address.
- Your preferred form of payment(We accept all major credit cards, contactless payments or PayPal).
We do prefer to discuss everything by email to avoid any possible misunderstandings.
We will discuss your order with you in detail to make sure of your required flavours and decorations. Normally our discussions will continue until you feel we understand exactly what you want.
PAYMENT
We accept payment via PayPal, by bank deposit into our bank account,by cash or by any major credit card in person.
TERMS & CONDITIONS
Payment
The minimum order is 6 regular cupcakes per flavour, 24 mini cupcakes per flavour, 1 cake.
Minimum orders must be paid in full immediately after acceptance of your order and before we start work, to be in time for collection or delivery.
A minimum order, which is paid immediately upon acceptance, is non-refundable if cancelled.
We require a 50% non-refundable deposit for all non- minimum orders to secure the date.
The remainder of the balance must be paid half way between the date of acceptance of your order and the date of delivery or collection, or two weeks before the date of delivery or collection, whichever is sooner.
The exact date of the payment will be agreed before your order is accepted.
If you cancel the order before the date of the balance payment you will be refunded any money paid apart from the initial 50% deposit. If the order is cancelled after the balance payment date, no money will be refunded.
Delivery
COVID-19 Response: Please check the delivery information and options as they may differ from below even for Richmond and Twickenham areas.
It is a customer’s responsibility to sign a delivery note with a delivered order.
In the unlikely event of any damage the description of damages should be put in writing in the delivery note. A request for refund or replacement should be made within 24 hours after that.
LIABILITY
In the unlikely event of something happening beyond our control which results in non-delivery or non-completion of your order, you will be refunded the full amount of money paid for your order and delivery. Alternatively, your order can be rescheduled for a later date.
Other than as required by law, we will not be liable to you for any indirect or resulting loss, damage or expense of any kind and we will have no liability to your other than to refund to you the amount you paid for the said products or to replace the goods ordered.